How to Improve Turnaround Time With Medical Record Retrieval For Law Firms?

Legal activities such as personal injury claims, workers’ compensation claims, etc. rely on the information included in medical records, making them an important component of many cases. Retrieving these documents is not an easy task, and if you do it incorrectly, you may be faced with unexpected problems. There are several solutions available to improve the effectiveness and efficiency of the record retrieval method, as well as the return time. Let’s discuss how in detail.

Know And Understand All About Medical Records


The process of retrieving medical records can be made easier by knowing the medical records in and out. You’ll have a head start if you know what’s in these documents and where to search. There is no one-size-fits-all medical record. As there isn’t a common “medical record” template, it’s important to familiarise yourself with the broader environment in order to expedite the process of requesting documents.

Generally, medical record retrieval service providers make a list of all the facts you’ll need to support your claim. For a medical malpractice lawsuit, you’ll need a different set of records than for a personal injury case.

Do Your Own Research

One of the biggest challenges in collecting records is making sure the record request is sent to the right person. The address that appears on an individual’s invoice is frequently given as the destination of a record request by those who mistakenly believe that it is the address of the medical facility where they received treatment. While the billing department may forward a request for a record to the correct department within a provider facility, there is no guarantee that they will do so—in fact, this is the norm. As an essential part of the research process, receiving all necessary records is a must. As a result, before making a record request, one should first investigate the correct department and location inside the provider’s facility and then check by phone.

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Make Sure Your Request Is Accurate


It takes meticulous attention to detail to get medical records. It is common for paralegals to be overworked, which might lead to mistakes during the retrieval process. The retrieval of these sensitive materials is subject to strict rules and it isn’t advised to take risks with HIPAA. Denials can be caused by even the most basic mistakes, such as incorrect dates or misspellings which is why it is best to benefit from legal support services for record retrieval.

Filling out a request for the wrong information is far more detrimental. You may have to wait weeks before receiving medical records just to discover that the information given does not meet your needs — and you’re back to square one.

Streamline Your Workflow

When looking at a medical file for the first time it can be difficult to tell which records are which because there are so many records in a file that it can be difficult to tell which records are which. In order to use medical records efficiently, they must be arranged in a clear and concise manner. Your medical records should be organised so that you can offer a clear picture of your client’s medical history. This simplifies the analysis process for the nurse, lawyer, or other professional. This allows an attorney to more quickly identify significant facts in the record, which helps them prepare and deliver the case more swiftly.

Get To Know The Medical Staff


Medical providers in the United States alone have a wide variety of methods for managing data and their own release-of-information forms and fees. Because each facility’s needs are unique, it’s important to get to know each provider well in order to collaborate more effectively. The more you know about the provider criteria before submitting a records request, the less amount of time you will spend on queries and follow-up calls.

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Outsource Your Work To Medical Record Retrieval Support

Outsourcing is by far the most effective method of reducing turnaround time. New clients, ongoing litigation, and overwhelming workloads are all part of the daily grind at your firm. You can free up your employees’ time by removing medical record retrieval from their to-do lists.

Medical record retrieval for law firms is offered by reputable companies like ITCube BPM. These service providers hold exceptional knowledge of all medical records, have a vast network of suppliers and record custodians, and are well-acquainted with the best techniques for obtaining authorization. Not only that, they ensure to take continuous follow-ups that are necessary to keep the procedure on track and keep your law firm updated as well. With the help of legal support services, all your requests are completed on time and all the records are devoid of errors.

Medical record retrieval services are a time saver for your legal team. It’s little wonder that so many legal teams have come to rely on these services, given the numerous advantages, time savings, and streamlined procedures that they provide. Medical record retrieval is critical, but it’s not always worth the effort of your employees who can work on multiple other things. This is especially true if it can be delegated to a team of experts or incorporated into an easy-to-use platform.